Home Apps Lifestyle Reclame Aqui

Reclame Aqui

Category： Lifestyle

Updated： Oct 30, 2024

Developer： Óbvio Brasil

Package Name： br.com.reclameaqui

4.5
323 Votes
2.1 Version
4.50M Size

About

Introduction

Easily complain and solve problems with companies, cities, and public services directly from your phone using the Reclame AQUI app, the top complaints and consumer rights platform in Brazil. With over 15 million monthly visits and 300 thousand downloads, this app allows you to voice your concerns, include photos as evidence, and receive real-time notifications when you get a response. Check the reputation of over 70 thousand companies, read consumer feedback, and chat with those you complained to hassle-free. Be part of the change in Brazil and share your experiences to help others make informed decisions. Download the app now and make a difference!

Features of Reclame Aqui:

Diverse Complaint Channels: It provides multiple ways for consumers to voice their concerns. Consumers can submit written complaints, detailing their experiences with a particular product or service. This allows for a comprehensive account of the issues they faced, such as problems with product quality, poor customer service, or unfulfilled promises.

Rating System: There is a rating system where consumers can rate companies or services on a scale. This simple yet effective method gives an immediate overview of public sentiment towards a brand. For example, a low - rated company may prompt other consumers to be more cautious or investigate the reasons behind the negative rating.

Review Categories: Complaints and reviews are often categorized by different aspects of the business, like product features, delivery times, after - sales service, and staff behavior. This categorization helps companies to quickly identify the areas that need improvement and also allows consumers to focus on the specific aspects that matter most to them when reading reviews.

Direct Company Engagement: Companies have the opportunity to respond directly to customer complaints on the platform. This two - way communication can lead to a resolution of the issue. For example, a company might offer a refund, an apology, or a plan to improve the service based on the consumer's feedback.

Transparency of Responses: The responses from companies are visible to other consumers, which creates a sense of transparency. This allows potential customers to see how a company deals with problems and can influence their decision to engage with that company. If a company consistently provides satisfactory responses and resolves issues promptly, it can enhance its reputation.

Conclusion:

Reclame Aqui provides a convenient platform for consumers to voice their complaints, share experiences, and check the reputation of companies and public services. With features like real-time notifications and photo uploads, users can easily communicate and resolve issues effectively. Download the app now to be a part of the change in Brazil!

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